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	<title>emilysquared &#187; crucial conversations</title>
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		<title>Chapter 3: Start with the Heart</title>
		<link>http://emilysquared.wordpress.com/2007/07/17/chapter-3-start-with-the-heart/</link>
		<comments>http://emilysquared.wordpress.com/2007/07/17/chapter-3-start-with-the-heart/#comments</comments>
		<pubDate>Tue, 17 Jul 2007 17:28:10 +0000</pubDate>
		<dc:creator>Emily Frye</dc:creator>
				<category><![CDATA[client relations]]></category>
		<category><![CDATA[crucial conversations]]></category>

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		<description><![CDATA[“How do you encourage the flow of meaning in the face of differing opinions and strong emotions?”
As designers, we have to seek out what the client is wanting by meaning&#8230; and also in life we often face confrontation or discussions in which heads are rolling and words are flying.
I recently had a total misunderstanding with [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=emilysquared.wordpress.com&blog=358548&post=77&subd=emilysquared&ref=&feed=1" />]]></description>
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